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Terms and Conditions

Last updated: September 2026

 

​Thank you for choosing Phoenix Bodyworks. This policy explains the arrangements relating to appointments, cancellations, treatment, payments and client responsibilities.

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1. Online Booking & Payments
By booking an appointment online, you enter into a binding service agreement with Phoenix Bodyworks. Full payment is required at the time of booking to secure your time slot.

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2.  Cancellation & Rescheduling Policy
If you need to cancel or reschedule your appointment, I require a minimum of 48 hours' notice.

  • Cancellations made with more than 48 hours' notice: You will receive a full refund or can move your deposit/payment to a new date.

  • Late cancellations (less than 48 hours' notice) or No-Shows: The full treatment fee remains payable, and no refund or transfer will be issued.

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Further information is available within Cancellation Policy.​


3. Late Arrivals
If you arrive late, your session may be shortened to ensure the next client is not delayed. The full treatment price will still apply.


4.  Concessionary Pricing

Concessionary pricing is available for client’s receiving treatment for chronic lymphoedema who are in receipt of qualifying benefits or experiencing financial hardship. Unfortunately, concessionary rates are not available for any other service. Please contact me directly before booking an appointment as limited concessionary prices are available. 
 

Concessionary rate criteria: 

  • Universal Credit

  • Employment and Support Allowance (ESA)

  • Personal Independence Payment (PIP)

  • Disability benefits

  • State Pension / Pension Credit

  • Those experiencing financial hardship

 

5. Treatment Plan Terms

Packages are available to purchase by card or cash and must be paid for in advance. Sessions can be booked through the online booking system or arranged directly. Packages of 5 are valid for 6 months, and packages of 10 for 12 months, from the date of purchase. They are non-refundable once treatment sessions have commenced, unless there is a medical concerns which prevents treatments being provided. 

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6. Gift Vouchers

Not to be used in conjunction with any other vouchers or offers.

Non-refundable and cannot be redeemed if any cancellation is made outside of the 48-hour cancellation period. Valid for 12 months from the date of purchase. Gift vouchers codes can be added to the booking, or email confirmation must be brought to the appointment. 

 

7. Privacy and Consultation Information

Personal and health information provided during the booking and consultation process will be handled in accordance with my Privacy Policy.

 

You are required to complete a consultation form before receiving treatment. The consultation form may ask for information about your general health, medical history, medications, injuries, allergies and other circumstances that may be relevant to your treatment.

 

This information may be used to help assess treatment suitability, provide appropriate treatment, maintain client records and protect your health and safety.

 

Health information is treated as sensitive information and will be handled in accordance with applicable UK data protection law.

 

I reserve the right to decline, postpone or adapt a treatment if, based on the information available to me, I believe that treatment may not be appropriate or safe. In some circumstances, I may recommend that you seek advice or clearance from your GP or another suitably qualified healthcare professional before treatment can take place.

 

It is your responsibility to provide accurate and complete information and to tell me about any relevant changes to your health before each treatment.

 

8. Professional Boundaries and Respectful Behaviour

I am committed to providing a safe, professional and respectful environment. Any inappropriate, abusive, threatening, discriminatory or sexually inappropriate behaviour will not be tolerated.

 

I reserve the right to end a treatment or refuse future appointments if I reasonably believe that a client's behaviour is inappropriate or creates a risk to my safety or wellbeing. Where a treatment is ended for this reason, the appointment fee will still be payable.

Throughout treatments, your modesty will be respected and preserved at all times. Please ensure that appropriate underwear is worn.

 

9. Treatment Expectations

Massage and lymphatic work are complementary therapies and are not intended to replace diagnosis, treatment or advice from your GP, consultant or other qualified healthcare professional.

 

I do not guarantee any specific outcome from treatment. Individual responses to treatment vary, and results may depend on a number of factors.

 

You should tell me during your appointment if you experience discomfort or if you would like the treatment to be adjusted.

 

10. Children and Young People

Unless specifically agreed in advance, my services are intended for adults. If I agree to provide treatment to a person under 18, appropriate arrangements regarding parental or guardian consent and safeguarding will apply. This includes an appropriate adult being present throughout the treatment.

 

11. Feedback and Complaints

I welcome feedback about my services and any changes you would like to see. If you are unhappy with any aspect of your treatment or experience, please contact me as soon as possible so that I have an opportunity to understand your concerns and try to resolve them.

 

Please head over to the Complaints Policy for full details.

 

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, branding and other materials, belongs to Phoenix Bodyworks. You may view and access the website for your personal, non-commercial use. You must not reproduce, modify, distribute, publish or commercially exploit website content.

 

13. Third-party Websites and Services

This website may contain links to or integrations with third-party websites and services, including booking, consultation and payment services.

 

These may include:

  • Wix

  • Acuity Scheduling

  • Jotform

  • Square

  • Google Analytics

 

Third-party services are operated by independent organisations and may have their own terms and conditions, and privacy policies.

 

I am not responsible for the content, security or privacy practices of third-party websites or services.


Further information is available within Privacy Policy.

 

14. Acceptance of this Policy

By booking an appointment with Phoenix Bodyworks, you acknowledge that you have read and understood these terms and conditions and agree to comply.​

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