Cancellation Policy

Last updated: September 2026

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1. Bookings & Payments
By booking an appointment, you enter into a binding service agreement with Phoenix Bodyworks. Full payment is required at the time of booking to secure your time slot.

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Payment may be made through the Wix website or another payment method made available by Phoenix Bodyworks.

 

Prices are subject to change. Any price confirmed at the time of booking will apply to that appointment unless an obvious error has occurred. I reserve the right to correct pricing or other errors where necessary.

 

I do not have access to or store your full payment card details. Payment processing is carried out through the relevant payment provider and may be subject to that provider's own terms and conditions.​​​​

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2. Your Right to Cancel
Under UK consumer law, services booked for a specific date or time of performance are exempt from the standard 14-day online cancellation period. By finalising your booking, you explicitly agree that the service is scheduled for a specific date, and the standard statutory 14-day cooling-off period does not apply.
 

3.  Cancellation & Rescheduling Policy
If you need to cancel or reschedule your massage, I require a minimum of 48 hours' notice.

• Cancellations made with more than 48 hours' notice: You will receive a full refund or can move your deposit/payment to a new date.

• Late cancellations (less than 48 hours' notice) or No-Shows: The full treatment fee remains payable, and no refund or transfer will be issued.
   

​I understand that emergencies and unexpected circumstances can happen. Where less than 48-hours' notice is provided, I will consider the circumstances of each situation on a case-by-case basis and may, at my discretion, choose to waive or reduce any cancellation charge. Any decision to waive or reduce the cancellation charge does not create an obligation to do so in future circumstances.

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You can contact me via:

Email: carly@phoenix-bodyworks.co.uk
Telephone: 07415 456211

 

​If I need to cancel your appointment:

Occasionally, I may need to cancel or reschedule an appointment due to illness, emergency, unforeseen circumstances or other reasons beyond my reasonable control.

 

​If I need to cancel your appointment, I will provide as much notice as reasonably possible and will offer to rearrange your appointment where possible.

 

​If you have already paid for an appointment that I am unable to provide, I will arrange an appropriate refund or alternative appointment, as applicable.

 

4. Arrival Timing
Please arrive no more than 5 minutes before your appointment. The doorbell is silenced during sessions, to make sure there is no disruption whilst providing treatments. If you arrive late, your session may be shortened to ensure the next client is not delayed. The full treatment price will still apply.​ If you are significantly late, I may need to treat the appointment as cancelled. In these circumstances, the cancellation policy may apply.